Refund policy

ACCOUNTS

When you place an order, you may be asked to create an account on the Site and to provide personal information, including your name, email address, mailing address, phone number, payment information, or username and password. You agree that any information that you provide to Stephanie Fishwick Calligraphy & Illustration through the Site or otherwise is current and accurate. You agree not to impersonate another individual or entity, to provide any account information or email address other than your own, or to use your account for any illegal or unauthorized purpose. For information regarding our gathering and usage of your personal information, please review our Privacy Policy. 

ORDERS

We will email you to confirm the placement of your order and to provide other details concerning your order, including shipping information. You agree to review any shipment upon delivery and to notify us of any issues or concerns with the shipment within five (5) days of delivery at studio@stephaniefishwick.com.

We reserve the right to refuse to service any order, person or entity, without an obligation to provide an explanation. No order is deemed accepted until payment is processed. We may at any time change or discontinue any aspect or feature of the Site or Services, subject to fulfilling our previous responsibilities to you based on acceptance of your payment.

RETURNS

Due to the custom nature of the products or services purchased through the Site, returns are not accepted.

OUR INTELLECTUAL PROPERTY

All artwork and lettering used in items purchased through the Site or Services is the sole property of Stephanie Fishwick Calligraphy & Illustration. The Site and Services contain intellectual property owned by Stephanie Fishwick Calligraphy & Illustration, including trademarks, copyrights, proprietary information and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or in any way exploit any of the content or intellectual property in the Site or Services, in whole or in part, without prior written consent. We reserve the right to immediately remove you from the Services and deny a refund if you violate this policy.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like digital products, custom products (such as special orders or personalized items), and commissions.